Services and Support
Total Solutions come with Total Services.
Sierra DigiTally Solutions are supported by services:
Support Contracts are not required; you may use
support options on an as needed basis, or request a support plan coverage.
Equipment Support.
Mobile computers and printers are covered under standard one-year manufacturer's
warranty; additional coverage-plans and extended plans are also available.
Installation Support
We offer free 30-day Installation Support from initial system delivery with installation
issues that may come up within this initial time period. This plan also includes 2 hours of instruction and training -- it can be utilized online, on
the phone, or on-site, if visiting.
Online Support
Receive technical support via our online support form, or e-mail. Submit questions
to support technicians for electronic response. We can also provide remote
assistance by connecting to your systems remotely. Online support cases are
offered as needed, or as part of a support plan.
Telephone Support
Contact support technicians by phone to receive issue resolution. Support
issues are handled on a case basis. Telephone support may be provided as needed,
or as part of a support plan.
On-Site Services & Support.
Support technicians provide on-site services for installation, troubleshooting,
training, and other technical and consulting services at customer's site.
Services offered vary by geographical region and individual case; please contact
us for more information.
Support Plans are also available:
Single-User Annual Contract
Multiple-License Annual Contract
Programming and Consulting.
Custom programming and consulting services are available.
For more information about Sierra Support and Services, please contact us.